Tour Guide I (Walking/Group Tours)
Seasonal • Boston, MA (In-Person) • 5–30 hours/week
Potential for annual return
Company Description
Boston Hidden Gems is a premier, family-run tour operator dedicated to unveiling the treasures and hidden gems off the beaten path of Boston! We specialize in offering immersive and authentic experiences that showcase the city's rich history and vibrant neighborhoods. Our tours go beyond the typical, providing an insider's perspective on the region's diverse culture, architecture, and history. We are committed to delivering exceptional and unique experiences and fostering an appreciation for Boston's character. If you love this city as much as we do, and want to show it off, this role might be right for you!
Role Description
This listing is for a seasonal, part-time Tour Guide I located in Boston, MA. You will be responsible for leading group walking tours, communicating effectively, providing excellent customer service, sharing historical insights, and promoting our other offerings. You may also take some private walking tours or act as a step-on guide for some bus tours. Walking tours are between three and five hours each and take place on foot in Boston and Cambridge (occasionally using boats and/or the subway for transportation). Bus tours may be anywhere from 3-8 hours.
Schedule & Availability
This is a seasonal position starting between April and June and ending in November. There is potential for annual return each season. Hours may vary week-to-week depending on tour bookings and demand, although we do our best to announce schedules early and work around your availability.
Tour Guide I’s should expect 2–6 tour shifts per week, each 3–4 hours. During peak season (June–October), more shifts will be available.
Minimum Requirements
- Age 18+
Qualifications
- Excellent communication and storytelling skills
- Strong interpersonal skills and a friendly demeanor
- Ability to keep tour groups of up to 30 people on schedule and well-paced
- Ability to deal with all tour guests, enjoyable or difficult
- Ability to work flexible hours, including weekends and holidays
- Native or near-native English speaking skills
- Passion for Boston's history, culture, and hidden gems, and a desire to share your favorite stories
- Ability to engage and entertain diverse audiences and to make people laugh
- Comfortable walking for extended periods and being outdoors in various weather conditions
Bonus Points
- Preferably a Boston resident, with experience living in the city
- Knowledge of other languages is a plus. Preference for Spanish, German, Russian, French, Cantonese, and/or Mandarin
- Previous experience in guiding, hospitality, or customer service preferred but not required
- Licensed tour guide in Boston, Cambridge, or Harvard
- Certified by ITMI, GBTGA, or any other Tour Guide Organization
Compensation
- CoL and merit-based raises available
- Opportunities for advancement into various roles
Interview Process
Video Call
A video call to discuss the role and your experience.
In-Person Interview
Usually scheduled 4–7 days later. You will be asked to prepare a 10–15 minute tour of an area of Boston (notes and locations provided). You will first sit down with your interviewer to discuss tour logistics and any other questions, then give your sample tour.
Video Call
A video call with the owner to confirm logistics and culture fit.
Ready to Join the Team?
If you're ready to share your love for Boston and uncover its hidden treasures, we want to hear from you! Join Boston Hidden Gems and become part of a growing team dedicated to delivering unforgettable experiences to our guests.